Shipping Policy

Last Updated: August 7, 2026

At ZEVORA, we are committed to getting your order delivered safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Coverage

We currently offer delivery within Pakistan.

We may expand our shipping coverage to additional locations in the future. Any changes to our shipping destinations will be updated on our website.

2. Order Processing

Orders are normally processed within 1–3 business days after they are successfully placed.

Processing may take longer during:

  • Public holidays
  • Sales and promotional periods
  • High-demand periods
  • Unexpected operational circumstances

Orders are not normally processed or dispatched on Sundays or public holidays.

3. Delivery Time

After your order has been dispatched, estimated delivery times are generally:

  • Major cities: 2–5 business days
  • Other areas: 3–7 business days
  • Remote areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on the courier, destination, weather, road conditions, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is confirmed.

Any promotional free-shipping offer will be subject to the terms specified in that particular promotion.

5. Cash on Delivery

If Cash on Delivery (COD) is available for your order, payment must be made directly to the courier at the time of delivery.

Please ensure that someone is available at the provided delivery address to receive and pay for the order.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

We may contact you by phone, WhatsApp, SMS, or email to verify your order before dispatch, particularly for Cash on Delivery orders.

If we are unable to verify an order, we may delay or cancel the order.

7. Tracking Your Order

Where tracking is available, we may provide you with a tracking number or tracking information after your order has been dispatched.

You can use the provided tracking information to check the status of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after dispatch.

8. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Complete delivery address
  • City
  • Phone number
  • Any relevant delivery instructions

ZEVORA will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

9. Failed Delivery Attempts

If a courier attempts delivery but is unable to deliver the package because the customer is unavailable, the address is incorrect, the customer refuses the package, or the courier cannot contact the customer, additional delivery attempts may be subject to the courier's policies.

Repeatedly refused or unclaimed Cash on Delivery orders may result in restrictions on future COD orders.

10. Delayed Deliveries

While we work with our delivery partners to provide timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Road closures
  • Public holidays
  • Courier operational issues
  • High order volumes
  • Natural disasters
  • Security or transportation restrictions
  • Other unforeseen circumstances

We appreciate your patience in such situations.

11. Damaged Packages

If your package appears visibly damaged when delivered, please contact us as soon as possible.

Where possible, take clear photographs or videos of the package and product before opening or immediately after receiving it. This may help us investigate the issue with the courier.

Damage claims will be handled according to our Return & Refund Policy.

12. Delivery Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or handed over to the courier.

Any additional charges resulting from an approved address change may be the customer's responsibility.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Store Name: ZEVORA
Email: meetzevora@gmail.com
Phone / WhatsApp: +92 319 4484647

When contacting us about an order, please provide your order number so we can assist you more efficiently.

Thank you for shopping with ZEVORA.