Refund policy

Last Updated: August 7, 2026

At ZEVORA, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please read this policy carefully before requesting a return or refund.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product received is significantly different from the product description.
  • The product has a manufacturing defect.

To be eligible, the item must generally be unused, unworn, and in its original condition, including its original packaging, tags, and accessories where applicable.

2. Return Request Period

Return requests must be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted unless required by applicable law.

To request a return, contact us at:

Email: meetzevora@gmail.com
Phone / WhatsApp: +92 319 4484647

Please include your order number, reason for the return, and clear photographs or videos of the product where applicable.

3. Items That Cannot Be Returned

For hygiene, safety, or other legitimate business reasons, certain products may not be eligible for return unless they are defective or incorrect.

Items may also be ineligible if they:

  • Have been used or worn.
  • Are damaged due to customer misuse or negligence.
  • Are missing original packaging or accessories.
  • Have been altered, repaired, or modified by the customer.
  • Show signs of wear after delivery.
  • Are returned without prior approval from ZEVORA.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

We may request clear photos or videos showing:

  • The product
  • The damage or defect
  • The original packaging
  • The shipping package or label

After reviewing the issue, we may offer an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

5. Wrong Product Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or another appropriate resolution.

6. Change-of-Mind Returns

Returns due simply to a change of mind, incorrect size selection, or personal preference may not be accepted unless specifically stated on the product page or agreed to by ZEVORA.

Please carefully review product details, measurements, sizes, and descriptions before placing your order.

7. Return Shipping

If the return is due to an error on our part, such as sending an incorrect or defective product, ZEVORA may cover reasonable return shipping costs.

If a return is approved for another reason, the customer may be responsible for the applicable return shipping charges.

Return instructions will be provided after your request has been reviewed and approved.

8. Refunds

Once a returned item has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund amount will generally cover the eligible amount paid for the returned product.

Original shipping charges may not be refundable unless the return is due to an error or defective product, or otherwise required by applicable law.

9. Refund Processing Time

Approved refunds will be processed within a reasonable period after the returned product has been received and inspected.

The time required for the refunded amount to appear in your account may also depend on the payment provider or financial institution.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, no payment is collected until delivery.

If you receive and pay for a COD order and subsequently qualify for a refund, we will contact you to arrange the appropriate refund method and required information.

11. Exchanges and Replacements

Where possible, ZEVORA may offer an exchange or replacement instead of a refund for eligible products.

Replacement availability depends on product stock.

If the requested replacement is unavailable, we may offer an alternative resolution, including an eligible refund.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We may be able to cancel an order before it has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our return policy.

13. Non-Receipt or Lost Orders

If your order does not arrive within the expected delivery timeframe, please contact us so we can investigate the shipment with the relevant courier.

We may request your order number and delivery information to assist with the investigation.

14. Fraudulent or Abusive Returns

ZEVORA reserves the right to refuse returns or refunds where we reasonably believe that a return request involves fraud, misuse, repeated abuse of our return policy, or intentional damage to products.

This does not affect any rights you may have under applicable law.

15. Contact Us

For return, replacement, or refund requests, please contact:

Store Name: ZEVORA
Email: meetzevora@gmail.com
Phone / WhatsApp: +92 319 4484647

Please include your order number and relevant details so we can process your request efficiently.

Thank you for shopping with ZEVORA. We appreciate your trust and support.